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DEUTZ AG Annual Report 2023

Excellently trained and always there for our customers

DEUTZ’s service technicians get engines running again

CHRISTIAN MARX is the Field Service Technical Advisor at DEUTZ Germany in Pfungstadt and ensures that our customers’ broken machinery gets back up and running as quickly as possible.

In Germany alone, more than 200 DEUTZ service technicians spend a good 1,600 hours a year at our customers’ premises, maintaining their machines in perfect working order or quickly and efficiently getting them up and running again. They are swiftly on site in their fully equipped DEUTZ vans.

Our service technicians are generally trained construction equipment, agricultural machinery or motor vehicle engineers. Top specialists such as Christian Marx are experienced, flexible and highly trained, and they are also excellent communicators - in stressful situations, they quickly find the right solution.

DEUTZ invests in its service network worldwide – in skilled technicians and in technology. DEUTZ’s state-of-the-art vans serve as mobile workshops and are equipped with all kinds of parts and gadgetry – everything from sealing rings, bolts, and nuts to a small workbench and high-tech digital diagnostic tools such as endoscopes, which can be used to inspect engines without having to dismantle them. And because all service activities are digitally logged from start to finish, both the customer and DEUTZ have full trans­parency regarding the history of the product and the work that has been done on it. For many customers, this first-class and ultra-reliable service is yet another good reason to opt for DEUTZ.

    7 a.m.

    After the morning briefing, the service technicians get all the details of the day’s jobs sent straight to their phones. They then set off in the state-of-the art van to wherever they are needed.

    9 a.m.

    Once at the customer’s site, cutting-edge, digital diagnostic tools help our technicians to quickly identify the fault and work out how to get the engine running again. The tools and spare parts they need are in their DEUTZ vans.

    4 p.m.

    By the end of the day, all the tools are clean and neatly stowed back in the van. Our technician logs exactly what he has done and which parts he has used in the central ERP system. This creates transparency over the lifecycle of the engine.