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DEUTZ AG Annual Report 2021

Tailor-made service

S-DEUTZ offers a full range of service solutions with an even greater focus on customer requirements.

Efficiency and speed are key in the service business. S-DEUTZ has future-proofed the Company’s service portfolio and laid the foundations for further global growth in this area. Since April 2021, DEUTZ has offered even more flexible services and tailor-made solutions for engines of all ages. This has gone down well with customers: In 2021, DEUTZ generated €400 million in service revenue.

To further increase customer loyalty, the engine manufacturer is pressing ahead with the digitalization of its service business. The S-DEUTZ portal, for example, gives customers 24/7 access to a comprehensive range of hardware, software, and related services. At the start of 2021, DEUTZ made a promise that is unmatched in the market: Customers that have their engines repaired by a DEUTZ partner receive a warranty on those repairs of five years or up to 5,000 engine operating hours. The only condition is that the engine must be registered on the service portal.

S-DEUTZ provides a reliable basis for planning

Through its DEUTZ Lifecycle Solutions, the international company is driving the expansion of its high-margin service business. DEUTZ customers have access to service solutions, such as engine-specific repair kits and fully refurbished Xchange replacement engines, that are tailored to their engine’s age and condition.

“DEUTZ telemetry links the drive technology with the machinery and provides the basis for our predictive maintenance and repair services.”

Marco Herre

Vice President Product Management & Digital Sales and Service Systems, DEUTZ AG

“Repairing a diesel engine is a complex task. Maintenance and servicing have to be cost-effective for our customers, and repairs must be economically viable. Our solutions are tailored to each customer’s needs and make our global service offering even faster, more cost-effective, and more attractive worldwide,” says Michael Wellenzohn, member of the DEUTZ Board of Management responsible for sales, marketing, and service.

Automated service workflows and processes provide a reliable basis for planning and enable DEUTZ customers to be more productive, while increasing the efficiency of the Company’s service business. In October 2021, the engine manufacturer took the next step with its telematics solutions. When is the next oil change due? When will the engine need servicing? Engine condition checks and service alerts via the portal make fleet management even easier and more convenient.

“Automated workflows increase the efficiency of the service business.”

Michael Wellenzohn

Member of the Board of Management responsible for sales, marketing, and service, DEUTZ AG

The increasingly digitalized DEUTZ service offering includes tailor-made solutions and comprehensive, expert support. This saves customers time and money and provides a solid basis for greater customer loyalty and further growth of the service business.